Along with 30 of the brightest young minds from around Southern Africa, the Commission re-imagined how to tackle local public sector challenges using tech and human-centred design.

The Commission's research and policy officer Tebello Qhotsokoane, and Gloria Chua, product designer at Government Digital Services Singapore, explore the intersection of technology, policy and design-thinking in this article for apolitical.

They ask, why should we 'hack' public service challenges with human-centred design? What is human-centred design? And what did we learn?